You've got questions? We've got answers.

Products

Are your pieces the real deal?

Absolutely! All of our pieces go through a rigorous authentication process. We pride ourselves on only selling authentic pieces and offer a 100% money back guarantee (though are confident we will never need to use it!).

For high designer luxury items, we prioritise sellers who can produce original receipts. For those who cannot provide receipts, luxury pieces are sent to a third party authentication partner.

How does sizing work?

Sizing is defined differently for each designer and brand, a pain point for anyone who's ever tried to buy clothes! We have an easy to read sizing guide to break down what each size means.

Each piece is also tagged according to not only what the size label says, but the sizes that the piece would suit depending on the fit and construction. To shop by size and fit, use the filters in the Shop The Drop menu selection or the filters on the product pages.

 

Buying

Can I try the pieces on first?

While we don't have a shop front, Sydney customers can organise try-ons by appointment. Simply use the contact form to start a discussion.

Where do you ship to?

We offer shipping anywhere in Australia. If you are overseas and interested in a piece, please contact support to discuss overseas shipping.

What is your returns policy?

All sales are final and we do not offer returns for change of mind. Garments are photographed and any imperfections detailed transparently. If you would like to request further information on a piece prior to purchase, please contact us at support@ottersvest.com.

 

Selling

How can I sell my pre-loved items?

There two ways that you can sell your pre-loved items; Consignment and Direct Purchase. Consignment involves our team selling your item on your behalf. Direct Purchase, on the other hand, allows you to sell your item upfront. 

How do I get my pieces to you?

The first step is to contact us at support@ottersvest.com with photos and details of your items (including fabrication, size, approximate age and condition) to start your selling journey.

We will then contact you to organise a virtual consultation. For those based in Sydney, if you have 10 or more pieces, we can come to you for a home-based appointment.

After then, you can send your pieces via post or, if you are in Sydney, drop them off in person.

What happens if my consigned items don't sell?

We sell in monthly drops, meaning that your items will be listed for a month. If your item doesn't sell by the end of the month, we can discuss options such as adding it to a future drop at an adjusted price, removing the item or donating it. 

Are the commission rates negotiable?

Commission rates are set as standard and non-negotiable, regardless of how many pieces you sell with us.